Xin Qi Tian, Ba Yue 3

Sunday, August 3

Today I got “drafted” to a different department. For the past few days, I have been working on the amenities team, but starting today, I am part of the transportation team as well.

This was their team’s first day of training, so I sat in on that. When I chose to help out in transportation, I thought that it would just be like holding a lollipop sign and telling the guest to go to the bus… but I quickly learned that this job is nowhere close to how easy it sounds! We had about three hours in the classroom of just going over the different sections of transportation and learning the overview of how everything works, yet, there was still so much to be learned about this department.

It was the simple stuff that I never even thought of that was so complicated. Things like how long to wait for the late people, how fast to walk when you are carrying a lollipop sign (you know, those signs that had a stick that people hold up for tour groups), what you need to check the buses for before they depart the hotel, what to do if you have a handicap person, when you tell who what when something is happening… and the list just goes on and on. But then again, if you are in charge of 70 staff, 15 buses and 400 guest all at the same time, I guess you would have to train everyone down to the last second on what to do every time a bus arrives or departs! I just found it so intriguing to see how much goes on behind the scenes for these operations. Even before the information is presented to the working staff, someone had to work months on it in order to master the plan!

So after the crazy ‘introduction’ to the transpo team, I found out what my specific role was going to be. Since I am still working for several other departments on this program while I am here, on the transpo team I am mostly just a person to help out where ever help I needed. I am going to stay with the hotel staff (there is the hotel staff, venue staff, and of course the airport staff within the transpo department) the whole time. At the hotel, the staff is in charge of getting the arriving guest off their bus, getting coolers on the bus, checking the drinks in the cooler, checking for the correct credentials, gathering the guests for the right venues or shuttles, leading them to the ready bus, getting them on the bus and departing it on time… and doing it all over and over again every 15 or so minutes! Despite the hectic roles in this department, I think that it will be a blast to interact in with the guests in this way… that is if I don’t melt in the heat before I witness the master plan complete its job!

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